Legal
Service Level Agreement
Reliability and response commitments for Own Web Now Corp and ExchangeDefender services.
Agreement Overview
Own Web Now Corp provides this Service Level Agreement to describe expectations for service reliability.
Use of the services constitutes acceptance of this SLA, the Terms of Service, and the Acceptable Use Policy.
Response and Escalation
Support response and escalation depend on priority, service type, customer status, and the information provided with the request.
- Critical service-impacting incidents receive the highest response priority.
- Standard requests are handled through normal support channels.
- Customer cooperation may be required to diagnose routing, DNS, account, or endpoint issues.
Service Credits and Limitations
Service credits, exclusions, and limitations are governed by the active customer agreement and related service terms.
Governing Terms
All provisions of this SLA are subject to the Terms of Service and Acceptable Use Policy.